Shipping, sizing, the 2+2 FREE offer and care tips. Can't find what you're looking for? Write to us, we're happy to help.
Orders & the 2+2 FREE offer
How does 2+2 FREE and 3+3 FREE work?
Add any 4 bracelets to your cart for 2+2 FREE, or any 6 for 3+3 FREE. Paracord, leather or both, any colors and sizes. The discount applies automatically in your cart, no code needed.
Tip: choose 2+2 FREE on any product page and we'll take you straight to picking the rest of your set.
Can I change or cancel my order?
Orders are usually packed within 48 hours, so write to us at office@vertigstore.com as soon as possible. Once an order has shipped it can no longer be changed or cancelled.
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, JCB, PayPal, Shop Pay, Apple Pay, Google Pay and Venmo.
My payment was declined. What can I do?
This usually happens when the billing address doesn't match the card, or when your bank blocks an online or international payment. Check the billing address, try another card or PayPal, or ask your bank to approve the payment. If you're still stuck, email us at office@vertigstore.com.
Do you take bulk or corporate orders?
Yes. Email office@vertigstore.com with the quantity and colors you have in mind and we'll get back to you with an offer.
Sizing
How do I find my size?
Measure your wrist with a strip of paper and a ruler, then pick the matching size. Our size guide walks you through it in 30 seconds. Between two sizes? Pick the larger one for a comfortable fit.
Can I get a custom size?
Yes. Choose the size closest to your measurement at checkout, then email office@vertigstore.com within 24 hours with your order number and your exact wrist measurement. We'll braid it to fit before it ships.
What if my bracelet doesn't fit?
You can exchange it within 30 days of delivery, as long as it's unworn and in its original packaging. Email office@vertigstore.com to start an exchange. See our refund policy for details.
Shipping & delivery
How long does delivery take?
Orders are packed within 1–2 business days. Tracked shipping is free everywhere:
As soon as your order ships you'll get an email with your tracking link. Can't find it? Check your spam folder, or email us and we'll send it again.
Will I pay import taxes or duties?
For US orders there are no additional costs. For orders shipped outside the US (EU, UK, Asia and elsewhere), import taxes, duties and customs fees may apply and are paid by the buyer. Your local customs office can tell you more.
Can I ship to a different address than my billing address?
Yes, just enter the delivery address at checkout. Perfect for gifts.
My order hasn't arrived yet. What should I do?
If your tracking hasn't moved for a while or the delivery estimate has passed, email office@vertigstore.com with your order number. We'll follow up with the carrier and sort it out.
I wasn't home when USPS tried to deliver. What now?
USPS will try again on a following day. After 3 attempts, they keep your package at the nearest USPS location for pickup.
Bracelets & care
Are your bracelets handmade?
Yes. Every bracelet is handmade from marine-grade paracord or full-grain leather and finished with a stainless-steel magnetic clasp.
Can I shower or swim with my bracelet?
Yes, they're made to handle water, sweat and salt. To keep it looking new, rinse it with fresh water after the sea or the pool and let leather dry naturally.
How strong is the magnetic clasp?
Strong enough to stay closed all day, easy enough to open with one hand. It clicks shut on its own.
How do I clean my bracelet?
Wash it with water and a little soap or dish soap, then let it dry.
Is it safe if I have a pacemaker?
The clasp contains magnets. If you have a pacemaker, defibrillator or other heart implant, do not wear it without consulting your doctor. Our bracelets are a fashion accessory, not a medical or therapy device, and should be kept away from small children.
Returns & warranty
What is your return policy?
You have 30 days after receiving your order to request a return or exchange. Items must be unworn, in their original packaging, with proof of purchase. Email office@vertigstore.com to start. Return shipping is paid by the buyer. EU customers can also cancel within 14 days for any reason. Full details in our refund policy.
What does the warranty cover?
Our warranty covers manufacturing defects in materials and construction under normal use. To make a claim, email office@vertigstore.com with a photo of the bracelet and your order number or receipt.
A bracelet is out of stock. Will it come back?
Usually, yes. Most colors are restocked within 1–2 weeks.
Still have a question?
Write to us and a real person from our team will get back to you.
