Yes, we ship our products globally.

Once your order is confirmed, you will receive a confirmation email with tracking information. You can track the progress of your package by clicking on the provided link. Check your spam folder if you can't find the confirmation email.

There are a variety of reasons that can lead to this problem. It could be a mismatch of your billing and shipping addresses, or you have entered your card information

If you have encountered an issue with your order, such as a payment problem or a refusal, we recommend contacting your bank or financial institution to inquire about the specific issue. They will be able to provide you with further information and assistance regarding the transaction. Additionally, if you require further support or have any questions, please feel free to reach out to our customer support team.

If there still is an issue with your order, feel free to contact our customer support team at the contact us section

Orders placed are usually fulfilled within 48 hours. If your shipment has been shipped out, it cannot be modified or canceled.

We currently accept American Express, Apple Pay, Diners Club, Discover, Google Pay, JCB, Mastercard, PayPal, Shop Pay, Venmo, and Visa.

For bulk orders please contact us at office@vertigstore.com

Certainly! If the size options available for the product you want to purchase do not match your specific measurements, you can proceed to order a random size. After placing your order, please contact us at office@vertigstore.com within 24 hours and provide us with your custom size instructions. We will be happy to assist you and ensure that your order is tailored to your preferred size.

You can find the sizing guide on the product page under the "Price" section or by following the link provided here --> Sizing Guide for Bracelets

Our products are handmade with care using the highest quality materials, including nautical rope and high-grade stainless steel magnetic clasps.

You can safely shower and swim with our bracelets on as they are water, sweat, and salt resistant.

Our bracelets feature a strong magnetic hug clasp system that will stay secure on your wrist.

If your bracelet gets dirty, you can simply wash it with water and soap/dish soap

Orders are typically fulfilled within 1-2 days, and delivery times range from 3-7 working days within the United States. For international orders, it may take 7-14 days, with additional time added due to local customs laws.

Yes, that is okay

Do let us know within 10 – 21 days of purchase if you still have not received your product. We will be glad to follow up and investigate for you.

USPS will deliver to your address again on a consecutive day. After 3 failed attempts, they will store your item temporarily at the nearest USPS Warehouse available for pickup.

For US there will be no additional costs.

For EU, UK, Asia and other, please note that import tax, duties, and customs fees may not be included in the shipping cost and are the responsibility of the buyer. Contact your local customs office for more information.

Please add 3 bracelets to your cart to activate this offer.

You will need to pay for 2 bracelets and get 3rd bracelet for free.

We apologize for any inconvenience if the product is not available. Please check back as we usually replenish the product within 1-2 weeks of going out of stock.

When returning a product, please remember that you will be bearing all shipment charges. Contact our support team for more information at the contact us section.

Please send us a picture of your product and proof of purchase (Receipt, Order Number, etc.)